Digital Empathy Brings Data to Life
Remember Counsellor Deanna Troi from Star Trek the Next Generation? In case the Next Generation was before your generation, Troi was the crew member Captain Picard consulted when he needed to understand an alien entity or settle a thorny dispute. Troi was an empath, with the ability to experience the emotions of others as […]
Build a Successful Team, Know Where Your People Thrive
If I asked you to describe the work styles of the colleagues on your team, could you tell me how each one prefers to solve problems? Do you know where greater diversity in thought and attitude is needed and what type of people would complement the current mix of personalities? We tend to focus […]
Lead From the Human Side of Technology
Once upon a time, the title of the lead technology wizard didn’t necessarily begin with a C. The IT department didn’t always have a spot at the leadership table. They were regarded a little like sorcerers hanging out in the shadows creating marvels with tools that weren’t well understood by the rest of the […]
EI Helps Teams Use Technology to Fly
You thought your team would be excited, or at least pleased. Automation, analytics, and all the other digital timesavers should be making their lives easier, right? The truth is no one seems happy. Some employees have invented tortuous workarounds to keep using their new toys to continue working in the same old way. What went […]
Are AI and EI an Odd Couple? Nope, Pairing Bytes With Behavior Is a Perfect Match
During 2023, I’ve written extensively about all things tech, from digital transformation to MarCom strategies, and more recently AI. No matter what topic I choose, one idea persists. These electronic miracles are pointless unless they are grounded in strong values, positive emotions, and productive behavior. Human drivers center digital initiatives where they need to be—on […]