Date: November 15th, 2018


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Solutions Day 2018

Transformational Leadership Starts Here!  
Meet the disruptors, innovators and cultural shape-shifters who are fearlessly reinventing the association world. If you and your team strive to work better, faster and smarter, Solutions Day is the place to start. You’ll learn how associations are redesigning their operations to seize technological advantage and position themselves for success in an era of disruption. 

Be inspired by these fearless guides to the future:

7:30 - 8:30 am Breakfast and Meet Our Partners Sponsored by 100Reviews

8:30 am 100 Reviews Welcome 

8:30 - 9:00 am Welcome & Introductions

Sherry Budziak and Kevin Ordonez, Co-Founders, .orgCommunity and authors of Association 4.0—Positioning for Success in an Era of Disruption

Event MC: Conor Cunneen, IrishmanSpeaks

9:00 - 9:45 am Opening KeynoteUncertainty: Seizing Opportunity in a World of the Unexpected

Transformation is happening at a record pace and it is unforgiving. Any industry ignoring this wave of change risks becoming irrelevant. Tom will outline the four elements every company must have to drive innovation, value, and culture. 

Speaker: Tom Morrison, CEO, Metal Treating Institute and author of The Dash--Making Sure Your Obituary Won't Suck


9:45 - 10:00 am Nonprofit Leader Awards 

10:00 - 10:30 am Making the Unreasonable Happen: The Art of Customer Service in a 24-Hour World

Current trends and considerations affecting customer service and customer expectations in a digital and social world and the implications for your brand.

Speaker: Dr. Karen Bartuch, Director Research and Strategy, Sandstorm Design

10:30 - 10:40 am Product Education: Gravitate Solutions 

10:40 - 11:15 am Networking Break with Solutions Day Partners 

11:15 - 11:45 am Riding the Next Technology Waves: Top Trends That Will Affect Your Organization

A cornucopia of exciting technology trends is underway. Discover three that are likely to have (or are already having) an impact on how associations get things done.

Speaker: Bill Bruce, CAE, Executive Director, American College of Occupational and Environmental Medicine

11:45 - 12:00 pm Innovation Awards presented by Eva Montgomery, CadmiumCD

12:00 pm Adage Technologies remarks

12:00 - 1:15 pm Networking Luncheon Sponsored by Adage Technologies 

1:15 - 1:25 pm Product Education: AssociationTV by Workerbee.TV, HighRoad Solution 

1:30 - 2:00 pm Workforce Disruptions and What They Mean for your CE/CME Business Model

Workforce disruptions challenge the way we do business. These shifts signal both new learning needs and updated demands for delivery. Tracy will highlight five key disruptions and considerations for adapting CE/CME business models to remain competitive and sustainable while making an impact on the industry you represent.

Speaker: Tracy King, MA, CAE, Chief Learning Strategist and Workforce Development Consultant, InspirED


2:05 - 2:25 pm Simplify Your Data Sponsored by Protech Associates

Discover the value of your data so you can visualize & share insights that bring to life opportunities.

Speaker: Dave Perron, Sales Engineer, Protech Associates

2:25 - 3:00 pm Leading Transformation: The Victories and the Defeats (an interactive discussion)

When you lead a high impact project, you want your team to be as excited as you are. How do you make that positive attitude happen? Discover strategies for preparing your group to take the leap to integrated digital systems. Stephanie has journeyed deep into the tech jungle. They’ll share their adventures—some exhilarating and others not-so-much.

Speaker: Stephanie Mercado, Executive Director and CEO, National Association for Healthcare Quality (moderated by Kevin Ordonez)


3:00 - 4:00 pm Closing KeynoteBig Data’s Impact on Your Organization

Consumer expectations are evolving and the traditional association business model is under pressure. Making the ‘right’ choice is no longer a luxury. This non-technical session will focus on using data to make better decisions within your organization, and addressing issues such as effectively leveraging information; asking the right questions; and changing our culture to a more data-guided approach.

Speaker: Thad Lurie, CAE, CIP, Vice President, Business Intelligence, and Performance, Experient

4:00 - 4:30 pm Celebrating Associations Award Presentation, Closing and Giveaway Announcements & Community Brands remarks 

4:30 - 6:00 pm Networking Reception - Bourbon and Bubbles Sponsored by CommunityBrands

Enjoy Bourbon and Bubbles while catching up with new and old friends at the Solutions Day Networking Reception!

Expand your network, grow your skills, visit with old friends, and make new connections.

We are an accredited CAE provider.

Hotel Information: 

Courtyard Chicago Schaumburg/Woodfield Mall (1311 American Ln, Schaumburg, IL 60173) Room Rate $105 



Adage Technologies
HighRoad Solutions
Web Courseworks
Community Brands
Sandstorm Design
ACGI Software
Protech Associates
Gravitate Solutions


Ian Ryan Interactive


Submit your application for a Solutions Day 2018 Award

We now have 3 award categories – learn more!